Category Archives: Articles

  • Who Organises Your Diary?

    If you do a job that keeps you constantly on the move – it’s vital that you’re able to keep a well organised diary. Whether you’re a consultant working with a different organisation on a daily basis, or whether you’re a tradesman moving between various customers hourly, you need to be sure to avoid double […]

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  • Could You Cut Down Your Admin Time?

    Admin is an aspect of business that some people really enjoy, and some people really don’t. Regardless of how you feel about doing it; as a business owner there’s no getting away from it. Paperwork, invoicing, payroll, book-keeping and correspondence are vital parts of running a business. Some small business owners get out of spending […]

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  • How To: Choose a Virtual Assistant

    We think it’s hugely important to take care when choosing a virtual assistant. Just because the new member of your team is going to be ‘virtual’ – it doesn’t mean that they’re any less vital to the running of your business. And if someone is going to be vital to your business? It goes without […]

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  • Why More Companies are using Virtual Assistants

    It has been well-documented in research that customers calling a business are far happier when they reach a live person rather than an automated machine – even if that live person is just there to take a message. It has also been documented that over the past few years, more and more companies have turned […]

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  • Who uses telephone answering services

    Trades people. You need to be out, but need a professional image. Answering the phone whilst under the sink, or in the loft, or in the dark can be a right pain. Checking your diary for an appointment whilst driving to your next job can be quite awkward. Using our service will free up more […]

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  • When Should You Divert Your Phones?

    Many of the people we speak to think that the only time they could divert there phones to a phone answering service is when they’re on holiday or away from the office. We always suggest, however, that there are a few more key situations to think about. We’ve gathered together some of these key situations […]

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  • What Information Does a Virtual Assistant Need to Get Started?

    At Your Reception Desk our Virtual Assistants, or VAs, like to have as much information as possible about a client before they start working for them. This enables them to have a thorough picture of what the company in question do, and what their objectives are. Armed with this information, our VAs are able to […]

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  • Keeping in Touch with Your Answering Service

    Business people use a telephone answering service for a huge variety of reasons. Some tend to redirect their calls to us when they go into meetings or out to see clients – others use us to cover their calls while they’re away holidaying in other parts of the world. But whether you’ve redirected your calls […]

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  • How A Virtual Assistant Can Make Your Office More Environmentally Friendly

    Today, it’s increasingly important for businesses (big and small) to show a commitment to the environment. Whether this means recycling surplus supplies or encouraging employees to car share, such a commitment can have a big effect on the business’ bank balance (as well as the amount of positive PR they receive!). Beyond the obvious, though, […]

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  • Disaster Recovery

    What would you do if workmen cut through the cabling outside, disabling your phone line? Or what if because of bad weather you couldn’t get into the office? Have you made business continuity plans, and are your incoming calls covered? Our customers have the peace of mind that when they leave the office, their calls […]

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