Who Are We
KBVO Ltd, 2nd Floor, Lennox House, Lennox Road, Cumbernauld, G67 1LL. Company registration No. SC286485 // VAT Reg. No. 873 5638 86.Further details of KBVO Ltd can be found here: https://www.kbvo.co.uk/contacts
Collection of Personal Data
We collect personal data or information when you enter your details on forms on our website, when you contact us (in writing, by post, email, or posts and messages via the social media platforms that we support, or by telephone or SMS). We also collect personal information when you use our services, or the services of our Sub-Processors as supplied indirectly to our customers through Data Processor Agreements we have agreed with those Sub-Processors. This data processing is permitted by law under GDPR Article 6(1)(b) “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”.
When You Contact Us
When you contact us via this website, by completing a ‘contact us’ form, we may need to use your personal details to deal with your query or sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email and IP address.
In the case of an enquiry on behalf of a company we may collect your company’s name, your position in the company; the company’s address, company’s email address and telephone number.
Duration of Data Storage
We use your personal information only to send you the information you have requested from our company. Unless your enquiry results in the purchase of a service or product, or you have selected to receive news and promotional marketing which may be of interest to you, your personal details will be deleted from our systems 24 months after the conclusion of your enquiry.
Purchase of services
When you purchase a service from KBVO Ltd, we will use the data supplied to fulfil your order.
We will hold your details securely for the duration of the agreement.
Your personal details will be deleted from our systems 12 months after the conclusion of the service or product purchased.
Additional personal data rules applying to Mailbox Rental
We are also required by law, under the Money Laundering Regulations 2017, to hold records for mailbox rental customers for a period of 5 years after the end of rental period.
Why we collect your personal data
We collect your personal information to:
provide you with products and services that you may request from KBVO Ltd.
check your identity to protect security and prevent fraud, when you use our services
improve and develop our services
meet our legal obligations
Storage of bank and payment card details
We do not hold any bank payment card details, these are held securely by our nominated payment partners, Stripe.
Storage of Bank details for processing payments by Direct debit
We do not hold any bank details, these are held securely by our nominated direct debit payment partners, Go Cardless.
Who we share personal data with – third parties
Your personal data is only used by KBVO Ltd, for the purpose(s) detailed above.
We share your personal information with select third party business partners where it is necessary to do so, for the purpose of providing the product or service you have enquired about, or purchased through KBVO Ltd.
We will share your personal information with authorities, (including the police, law enforcement agencies, credit reference and fraud prevention agencies and select other bodies), for:
We do not sell your personal information to any other third party, for any reason whatsoever.
In cases where your personal information has been passed to a third party as part of provision of a product or service purchased, you may need to contact the third party directly in relation to their continued use of your personal information.
We may record telephone conversations but only for specific purposes, which will meet one or more of the following conditions so as to be deemed lawful under GDPR:
Call recordings are only kept for one month and are stored on a secure server.
Keeping personal data secure
KBVO Ltd is committed to keeping your personal information secure. All personal information is stored on a secure server to protect it from being accessed or used inappropriately.
Keeping personal data accurate
KBVO Ltd will endeavour to ensure that your personal information is kept as accurate and up to date as far as is reasonably possible. We encourage you to advise of any changes to your information by emailing your contact directly at KBVO Ltd..
Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.
How to access your personal data
You can access your personal information at any time by contacting KBVO Ltd.
News, offers and promotional email marketing
Where you have selected to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.
We may communicate with you by email, post, phone, SMS text message and social media posts and messaging where you have provided consent at the time we collect your personal information.
Updating your preferences
You can change your personal information and marketing preferences at any time by contacting us. However our use of your personal information will not be affected by the opt-ins or opt-outs you select, if you have provided information to us or through other means.
If you do not wish to receive information by email from KBVO Ltd, please use the unsubscribe feature on any promotional email received, email us quoting, ‘please unsubscribe me’ in the subject line, or use our ‘contact us’ form to request that your details are removed from our database. In this case, we will only retain your personal information, where our legal or regulatory obligations require us to do so.
Requesting a copy of your personal data
If you have registered on our website, you can contact us via email at email@example.com holds about you.
Where we collect your personal data from
KBVO Ltd collects your personal information:
Transferral of personal data outside of the UK
KBVO Ltd may need to transfer your personal information to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.
The data controller responsible for our website is KBVO Ltd
Links to third party websites
Our website, emails and social media pages may contain links to websites operated by third parties. KBVO is not responsible for privacy notices, policies, services offered, or other site content displayed on third party websites.
Changes to our Privacy Notice and Policy
We review our privacy notice and policy regularly and will display the current version on this webpage. Last updated March 2018.